[Resolved] HDFC Bank — credit card transactions done by some body from australia while the original card was holding with mem

solomonsthomas

from Ernakulam, Kerala

Aug 6, 2017

Address: Ernakulam, Kerala, 0484

My credit card transaction done on 06/08/2017 10 nos of transaction done by using my card no at australia while i was holding my card at ernakulam
This was the second time happen. This is due to the firewall protection defect by hdfc. If this is the situation how do i use my card hence forth. Iam extensively using my card last 20 years
This amount should not debit from my account if it debit i will force to approach ban ombudsman for compensation
'solomonsthomas.

Was this information helpful?

No (0)

Yes (0)

Sep 11, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Aug 06, 2017

Updated by solomonsthomas My credit card transaction done on 06/08/2017 10 Nos of transaction done by using my card no at Australia while i was holding my card at Ernakulam
this was the second time happen. this is due to the firewall protection defect by HDFC.If this is the situation how do i use my card hence forth. iam extensively using my card last 20 years
this amount SHOULD NOT DEBIT FROM MY ACCOUNT IF IT DEBIT I WILL FORCE TO APPROACH BANk OMBUDSMAN FOR COMPENSATION
'solomonsthomas.

Verified Support

Aug 07, 2017

HDFC Bank Customer Care's response Dear Customer,

I request you to share your complete concern, card, transaction and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

-Anay
HDFC Bank Customer Assistance

Related HDFC Bank reviews

View all 32756 HDFC Bank Reviews

Comments

reena reddy

from Hyderabad, Telangana

Aug 7, 2017

Sir/madem
I have taken personal loan four months back with loan acc no 46031763 but I want close my personal loan because I applied for car top up loan so this personal is reflecting so please kindly close my personal loan

Regards
Y Catherine

Ganesh Bangar

from Bardoli, Gujarat

Aug 7, 2017

IMPS Transaction details :

RRN Reference number: [protected]
AMount Rs 12000

Transaction was not successful.
checked status in netbanking and it shows processor down.

Neither money is credited back to my account nor credited to beneficiary.

Please help me getting my money back