[Resolved] HDFC Bank — credit card wrong transactions

bchbabu

from Samalkot, Andhra Pradesh

Sep 13, 2017

Address: 533101

Sir;
I b chinni babu. My credit card no :[protected]. I try to withdrawal of amount rs : 10000-00 from sbi/atm. Rjy. But atm shows insufficient fund please try to another atm (Amount not come). And again i go to another atm of sbi and i withdrawal of rs: 10000-00 amount. As on date my credit amount in my account only rs 289-00 after that i received message from hdfc bank. I shocked i check the inbox your withdrawal 10000-00 on 16:32 hrs at sbi/atm. This is first message and again your withdrawal 10000-00 on 16:33 hrs at sbi/atm this is second message. But i actually withdrawal only rs : 10000-00 on one time received. But how i faced this wrong message sir please solved my oblique and taken necessary action please sir.
Thanking you sir

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Oct 15, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Sep 14, 2017

HDFC Bank Customer Care's response Dear Customer,

We have reviewed your comments expressed with regard to your credit card and we request you to share the date of disputed transaction along with the duly signed Cardholder Dispute Form (CDF) available in the below mentioned link to enable us to review and assist you accordingly.
https://www.hdfcbank.com/personal/form_centers/form_centers
For further clarification. you may write to us at: [protected]@hdfcbank.com and we shall assist you.

-Bejoy
HDFC Bank Customer Assistance