[Resolved]  HDFC Bank — Credit payment

Address: Bangalore, Karnataka

I buy a laptop and i got through EMI from HDFC bank.the merchanter got my bank details and give laptop with the credit card. and he told, bank will link your EMI with credit. 6 months they never link the EMI with my bank account.every time i pay total amount about 10, 000 to 15, 000 as interest itself. I went to bank.they told, you pay lump amount so interest will get reduced. on the end of jan 2017, i paid 10, 000 as lump amount of 12, 000. rs.2000 was remaining. I send an E-mail why you didn't link with EMI. its your mistake i have already paid the amount.I don't have money and i can't pay like this again.

The collection team will say, we can't anything.I have send so many e-mails. I get only automatically reply from them. nothing else. Now they increased the amount with the interest and asking me to pay the total amount.

Why i have pay like this? its the bank mistake, not to link the EMI with them.

when i call to the tele banking.. they say, their no feature available for purchase? then why i have to buy something through credit card.

they told, its a life time free card. and they deduced some amount as fee for credit card.

after having a conversation, he is saying, we will reduce the payment for credit you pay the rest of the amount.

what you people are thinking? one guy who issues the credit card saying one things ? after issue of the card, other person from the same bank says other things. what is this?
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Jun 19, 2017
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
May 19, 2017
HDFC Bank Customer Care's response
Dear Customer,

I request you to share your Card details and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

-Bejoy
HDFC Bank Customer Assistance
 
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