[Resolved] HDFC Bank — credit shield policy cancel and refund of emi amount

arjun miryala

from Hyderabad, Telangana

Oct 5, 2017

Address: Hyderabad, Andhra Pradesh, 500079

My name is Arjun. Recently i applied for a hdfc credit card. I got the card after eligibility check. After one week, rs. 900 got deducted from my card for "HEGIC-CRDT SHLD %26amp; FL CVR-" and after 2 more days, rs. 100 + gst for "EMI PROCESSING FEE SmartEMI LN 3064701 ".

I did not opt for any of the credit shield policies in first place. I don't know why hdfc being such a reputed organisation cross sell these insurance products in this unauthorized manner.

I requested for policy cancellation after talking to customer care ref [protected]. But today I received a msg for EMI processing which i have never opted for. When I called customer care again today customer care executive was not sure and unable to answer why such thing happend and what has to be done . Very disappointed to be treated this way.

So, i request hdfc ergo to please refund emi fee of rs. 100 + any taxes which were charged to my credit card. Please cancel all the policies and smart emis permanently as i don't want to buy any as of now.

email: arjun.[protected]@gmail.com
Mobile no. [protected]

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Oct 11, 2017

Complaint marked as Resolved

HDFC support will contact us once we register complaint. It will take around 2 weeks to resolve the problem if properly addressed by support. EMI processing fee will not be refunded. We will be refunded only with the Actual amount deducted for credit shield.

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Oct 06, 2017

HDFC Bank Customer Care's response Dear Customer,

We have reviewed your comments expressed with regard to your credit card and the same is being reviewed as appropriate. You may look forward to receive a response to your e-mail id in 3 working days. We request you to bear with us in the interim. The reference number for this interaction is [protected].

-Bejoy
HDFC Bank Customer Assistance

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Comments

mattishven

from Bengaluru, Karnataka

Apr 19, 2018

My name is MATHIYALAGAN.K. Recently i applied for credit card and got it now. i used credit card for only pin changing in hdfc atm(17th may 2018). 19th april 2018 i registered netbanking and i checked the statment, 18th april 2018 900rs deducted for something shield policy mentioned. im really shocked about that. i didnt use the credit card for anything bt balance is deducted.
please cancel this thing and refund my amount as soon as possible and secure my card for this kind of deduction. i trusted bank and i gave my personal information but unwantedly balance deduction occurs without my concern without notifing anything.
in future do not make any unwanted transaction from my credit card.

description in deduction is HEGIC-CRDT SHLD & FL CVR
900rs and payment type is Dr

email id :[protected]@gmail.com
mobile no: [protected]