[Resolved] HDFC Bank — Customer care executive very harsh and reckless

siddu1920

from Hyderabad, Telangana

May 31, 2017

Address: Hyderabad, Andhra Pradesh, 500070

Dear Team

We have taken personal loan in rani gunj branch. The payment for this month has been delayed for a period of 25days.
We were out of station and couldn't be able to respond to your calls. We were trying to reach you since 3days for clearing the payment as the payment through online is not happening.
Today morning one of your Call center executive have called us. I informed him to send the executive for the payment. His conversation towards customers was very harsh and reckless.
This is not the first time happened with your Call center Executives.

Executive Name : Mohammad

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Jul 2, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Jun 01, 2017

HDFC Bank Customer Care's response Dear Customer,

I request you to share loan account details and registered contact details to [protected]@hdfcbank.com with ref ID-TTU[protected] in the subject line. Will assist you better.

-Bejoy
HDFC Bank Customer Assistance