HDFC Bank — Customer care lie about offers

HDFC Bank — Customer care lie about offers

G gargi suresh from Chennai, Tamil Nadu May 6, 2016

I had to purchase and electronic device so i called and iquired about the emi option to hdfc credit card customer case on 3rd may 2016, they confirmed me that i can go ahead with the purchase and they would convert it to emi as i have the offer, , after i did the purchase i called them again to covert the amount to emi, however they ask me to call after 2 days as the pay will reflect only then, . Today 6th may when i called they just told that i dont have emi offer and it is expired . I proceeded with hdfc credit card only after they confirmed i have emi option available . The customer care lady asked me to call after 2 days and promised they would do after 2 days . Now when the payment is done they say i dont have any such offer . Was this information helpful? No (0) Yes (0)
HDFC Bank customer support has been notified about the posted complaint.
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HDFC Bank Customer Care

from Mumbai, Maharashtra

May 7, 2016

Verified Support

Dear Customer,

Request you to write to [protected]@hdfcbank.com along with your card details, payment details and registered contact details. Kindly mention the ref ID- TTU[protected] in the subject line. Will will take it up on priority.

-Bejoy
HDFC Bank Customer Assistance.