[Resolved]  HDFC Bank — cyber crime

Address: 530013

I dr sunita samleti, working at queen’s nri hospital & residing at 50-95-2/a, mig 56, flat no. 501, seethamadhara, visakhapatnam 530013. My mobile number is 98330744.
I received a phone call from [protected] at 4.17 pm on 11/9/17. He acted as a member of airtel office & asked for activation of a sim number. He warned if not done all the services will be inactive. He told to send sms ‘sim[protected]u’ to 121, which i did. Then i received sms that my number will be activated within 24 hours.
My phone was inactivated immediately.
As it was activated after 24 hours, i called him from other number [protected].
On 13/9/17, i got a call from [protected] at 11.45am asking for bank details. I did not give him any details. He then called at 11.57 am from [protected] & told me last 4 digit of my debit card, my hdfc account number and valid date & confirmed. He asked me for another 2 digits on the card, which i did not give.
I got suspicious with this call and went to hdfc bank to check my account.
There were 3 transaction of rs10, 000, rs 40, 000 and rs 50000 on date 13/9/17 at 1.30 pm to!.35 pm.
The transactions were as below:
1) upi-[protected] barbohebbal. Ifsc. Npci[protected]work
Rs 50, 000
2) upi-[protected]-cbin0284273. Ifsc. Npci[protected]work
Rs. 10, 000
3) upi - [protected]- bkid 000791. Ifsc. Npci[protected]work
Rs 40, 000

My phone was diverted to other number, which i realized after we tried calling on it seeing these transaction.

My query is ‘ how could that person get my all bank details only with my mobile number?’ is that a leak from the bank itself?
Third party transfer requires to add payee, which generally takes time to add.
How he could do all transaction so early.
Is it secure to keep money in hdfc bank/ any other bank?
Is cyber crime happening everywhere? What’s bank security actions against it?
We all keep money in the bank for security. If we start loosing it like this, whom do we trust?
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Oct 21, 2017
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Sep 15, 2017
HDFC Bank Customer Care's response
Dear Customer,

I request you to share your complete issue, account number and registered contact details to [protected]@hdfcbank.com with ref ID-TTU[protected] in the subject line. Will assist you better.

-Bejoy
HDFC Bank Customer Assistance.
 
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