[Resolved]  HDFC Bank — cyber fraud

Address: Bhavnagar, Gujarat, 364001

4th september, 2017

Dear sir,

Subject: cyber fraud from my hdfc bank credit card of rs. 110444.32 on 25.08.2017 around 00:26:09 hours same debited in my credit card statement.

Reference: my new credit card number xxxx xxxx xxxx 2782

Hdfc bank reference number [protected].

Dear sir,
I am writing to dispute a billing error/unauthorized transaction in my credit card statement as per the enclosed screen shot copy of my hdfc credit card statement. You have wrongly debited online cyber fraud payment with charges on my hdfc bank credit card statement. The amount is showing related to online cyber fraud transaction/unauthorized transaction because of someone used my credit card in the midnight without otp, password and credit card in lacks of rupees. This is negligence of hdfc bank and also not able to provide proper security while using online hdfc bank credit card. I am not responsible for such type of payment and i will not pay for any payment related to online cyber fraud from my hdfc bank credit card without otp, password and credit card.

As per the rbi revised guidelines date 6th july 2017 dbr. No. Leg. Bc.78/09.07.005/2017-18

In revised guidelines rbi clearly said that a customer will have zero liability in respect of a fraudulent transaction if there is contributory fraud or negligence on the part of the bank, irrespective of whether or not the transaction is reported by the customer.

Please investigate this matter and remove all the payment related to online cyber fraud in the name of geico*auto macon dc from my hdfc bank credit card and correct the billing amount as soon as possible.

Thanks & regards
Suryakant chaudhary

Cc to indian consumer complaint forum