[Resolved] HDFC Bank — . dc intl pos txn markup+st[protected]mir[protected] charges deducted without me knowing

farooq95

from Paloncha, Telangana

Nov 22, 2017

Address: 500008

Hi,

Recently i noticed that the following have been deducted from my account in below txn without my notice.

1]. Dc intl pos txn markup+st[protected]mir[protected]
2]. Dc intl pos txn markup+st[protected]mir[protected]
3]. Dc intl pos txn markup+st[protected]mir[protected]

I need proper explanation on this issue with viable supporting evidence if not then i must get my money back. Hopping for your positive response.
I have also provided the image.

+1 photos

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Dec 29, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 27, 2017

HDFC Bank Customer Care's response Dear Customer,

Debit Card usage for withdrawal at International ATMs will attract a charge of Rs 25 per balance enquiry and Rs 125 per cash withdrawal ( plus GST). There is a currency conversion markup of 3.5 % on foreign currency transactions carried out on debit cards as Transaction amount + 3.5% Foreign Currency markup + Difference in foreign currency Rate( Its the difference in foreign currency rate on date of transaction and on the date of settlement {Receipt of claim from acquiring bank}). Charges are applicable for ATM withdrawals and also for POS transaction. The exchange rate used will be the Visa/MasterCard wholesale exchange rate prevailing at the time of transaction. You can also refer the following link on our website for the charges applicable: http://www.hdfcbank.com/assets/pdf/savings_charges.pdf

-Manoj
HDFC Bank Customer Assistance