[Resolved] HDFC Bank — deactivation of one assist and refund of money

Suraj P Sudrik

from Mumbai, Maharashtra

Oct 10, 2017

Address: Sindhudurg, Maharashtra, 416620

Dear hdfc bank team,

Without any consent from card holder, hdfc deducted money for plan activation i did not get any call to activate this one assist membership. But they are automatically debited my hdfc credit card.

Please do needful to refund the charge.

Don't activate this type of subscription in future.
Without my knowledge.

If not, i will cancel my account in hdfc bank.
Please revert.

Thanks & regards,
Suraj sudrik

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Aug 6, 2021

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

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Comments

OneAssist Consumer Solutions Customer Care

from Mumbai, Maharashtra

Oct 11, 2017

Dear Suraj,

Greetings from OneAssist...!

We deeply regret for the inconvenience caused to you.

As per your request, plan has been cancelled vide Service Request number 2434426 and the refund has been initiated. It will be credited to your bank/card account in 7 working days.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards,

Brijesh

Team OneAssist.