[Resolved] HDFC Bank — debit card emi deduction of rs 0 forced without consent

Nawsherwan Mujtaba

May 4, 2020

Address: New Delhi

Hi, on 5th of every month, an amount of 9971.32 gets debited, but this time the message came that rs 0 will be debited and i do not want this. I want to pay the emi so that i donnt have to pay extra charges.

Please do not force the moratorium on consumers. Customer care says we are only giving moratorium, not option out of it in consumer durable section. Why is thie shady practice being acrried out by hdfc?

I need a representative to call me since the reciept of previous payments do not even contain the ful loan account number. No online payment facility is provided either.

Kindly call me on [protected]

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Aug 6, 2021

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

May 14, 2020

HDFC Bank Customer Care's response Dear Customer,

We understand that you have also raised your concerns at loansupport Vide reference Number[protected] and you will receive a response from them to your e-mail ID.

Due to the prescribed protocols to curb the spread of COVID19, we are operating with limited staff. Under the circumstances, there may be a delay in our response. Please bear with us. In case of any urgent queries or requests, you may also use our NetBanking and Mobile Banking services.

-Zubin
HDFC Bank Customer Assistance