[Resolved] HDFC Bank — debit card emi related

srvranjan

from Burla, Odisha

Oct 24, 2018

Address: Khordha, Odisha, 751005

Sir, i purchased a mobile (Vivo v9 youth) from flipkart on 14-oct-2018 by debit card emi of hdfc bank, the price of mobile 12591 will debit from my card. After 10 min i cancel the order (Order id-od[protected] the amount will be refunded to my card on 15-oct-2018, i alredy call to flipkart customer care they told me your refund alredy revert in your card. But from bank my loan is active and loan number also be generated ([protected]) and my emi date will be set on 5-nov-2018. (Rs.1142.39). I alredy 6to7 times call to hdfc customer care they told me there are no amount will refund. Hdfc bank customer service not responding my call. I alredy wait 10 days after then i call they told me no refund will be shown wait. I go to hdfc bank they told me contact to phone banking service. So what can i do here i irriteted extreamly. I have all proves all recoding of bank and flipkat. My mobile no register in bank and flipkart-[protected], please help me...

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Nov 26, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Oct 25, 2018

HDFC Bank Customer Care's response Dear Customer,

We have received a cancellation request and we are waiting to receive the refund amount from Flipkart for processing the same. Kindly liaise with Flipkart for further status, post which the loan can be closed. Please write to [protected]@hdfcbank.com for any further clarification or assistance. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

-Bejoy
HDFC Bank Customer Assistance.

Oct 25, 2018

Updated by srvranjan Flipkart already refund on 15 Oct 2017. See the screen shot of the mail from flipkart

Oct 27, 2018

Updated by srvranjan Flipkart already refunded the amount Rs.12591 I mentioned the confirmation mail with the reference number i mentioned the screenshot below .HDFC bank is delay and harassment the Customers The Customer service is very poor...If Flipkart not refunded how was the reference number create? Private banks are Cheaters like HDFC bank my issue not resolved Please help me

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Comments

sharrypriya

from Abohar, Punjab

Oct 24, 2018

I paid my hdfc credit card bill via billdesk 3 days ago.I have not been paid on my bill yet.

Transactions Reference no (PSB[protected])
Payment Amount (10000)
Payment mode (Sbi net banking)

I hope you will solve my problem soon.
Thank you
Surinder kumar