[Resolved] HDFC Bank — debit card issuance fee/brn cash txn charges

அ

அஸ்வின் கார்த்திக்

from Hyderabad, Telangana

Jul 9, 2020

Address: East Marredpally, besides HDFC bank

I’ve never been told or asked about variance of cards. The card issued to me was clearly on the employee stance. Where as i’ve mentioned suresh-east marredpally branch employee that this account is just to use at its minimal. Yet i’ve received a fancy debit card which is not of any use to me and sms charges, i don’t receive prompt texts when there are transactions whatsoever. Then why charge for it and now “brn txn charges” what’s that for? I want all these excess charges to be reversed else i’m not likely to bank with hdfc. Any bank would suffice for my needs.

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Aug 7, 2021

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Jul 10, 2020

HDFC Bank Customer Care's response Dear Customer,

We are looking into your query and our official will contact you shortly. Due to the prescribed protocols to curb the spread of COVID19, we are operating with limited staff for customer service. There may be therefore be some delay in responding to your queries and complaints via PhoneBanking, email support and social media channels. We request your patience and support under these unprecedented circumstances.

-Nadia
HDFC Bank Customer Assistance