[Resolved] HDFC Bank — debit card swiping

Prashanth Gajengi

from Bengaluru, Karnataka

Aug 2, 2017

Address: Hyderabad, Andhra Pradesh, 500072

This is prashanth. I have done a transaction using my debit card on 30/7/17 of 1100 rupees but the transaction got failed and money deducted from my account. I have called to customer care and they told it will take 3working days to credit, but still now not yet credited. I tried calling to customer care but they are not responding now. Kindly do this needful as soon as possible.

Customer id:61406549
Tid:ts000979
Stan:004032

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Sep 11, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Aug 05, 2017

HDFC Bank Customer Care's response Dear Prashanth,

As on today the amount has not been claimed by the acquiring bank. In case the acquiring bank does not claim the transaction amount by the 16th day, the amount will be re-credited to your account.

In case, you do not find any credit to your account after the above-mentioned time frames (as applicable), we request you to refer to the dispute process as follows:

Kindly fill in the Card holder Dispute form & the proof that you have attempted to resolve the dispute with the Merchant ( (i.e. Email comm.or letter) and fax it across to us on[protected] to the kind attention of Charge-back Unit mentioning the reference number in the subject line of this e-mail, so that we can initiate a charge-back. Please write back to us confirming the date when you have faxed the same, to enable us to confirm its receipt.

Please visit the following link for Card holder Dispute form : http://www.hdfcbank.com/assets/pdf/Cardholder_Dispute_Form.pdf

Should you be requiring any further information / clarifications on this matter please feel free to write to us.

-Bejoy
HDFC Bank Customer Assistance