[Resolved]  HDFC Bank — debit card transaction failed but money debited

Address: Chennai, Tamil Nadu

Used debit card for shopping on 20.11.2019.First transaction inPOS came not received.Shopfellow swiped card second time and success.But from my account same amount debitted twice.Complained to hdfc support no result.Then complained to nodal officer chennai by email.No reply.Not using that card after that.Govt want to go cashless but if banks cheat like this what to do?
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Jan 4, 2020
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Nov 28, 2019
HDFC Bank Customer Care's response
Dear Customer,

We can help you with that. Please click on https://bit.ly/2Lzhyn3 to submit the details. Please mention reference number TT[protected] for us to promptly respond to you via e-mail. Once you receive the auto-generated acknowledgment, please forward the screenshot of the error/transaction/email or SMS.

-Manoj
HDFC Bank Customer Assistance
 
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