[Resolved] HDFC Bank — debt issuance fee

Jaga Dish

from Tirupati, Andhra Pradesh

Jul 30, 2017

Address: Chennai, Tamil Nadu, 600072

My savings account number - [protected], palavakkam - chennai.

I lost my debit card and request to reissue the card via phone banking. But hdfc charged 885 rs for card re issuance.

By the way, hdfc sent me platinum debit card instead of titanium debit card (Which was the lost card). Hdfc should have informed me regarding this before sending platinum card once i generate atm pin, you people charging my account rs 885 for lost card. This is ridiculous... I use hdfc account to deposit cash and i don't need higher credit limit debit card. If i didn't get proper reply i going to stop depositing cash in hdfc bank.

Plz reply as soon as possible.

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Sep 1, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Jul 31, 2017

HDFC Bank Customer Care's response Dear Customer,

In case you do not wish to continue with your Platinum Debit Card, kindly visit our nearest branch and submit request for issuance of your desired Titanium Debit Card and reversal of the Debit Card Annual Fees levied in your account. Please feel free to email us at [protected]@hdfcbank.com from your registered email ID for any further clarification or assistance.

-Anay
HDFC Bank Customer Assistance