[Resolved] HDFC Bank — Deduction of 64rs from my account for dc intl pos txn markup st[protected]

Aradhana Patra

from Bengaluru, Karnataka

May 26, 2017

Address: Bangalore, Karnataka, 230127

Website: Hdfc bank

Hi, today i got rs.64 deducted from my hdfc account by the narration of dc intl pos txn markup+ st[protected]. I didn't make any transaction. Why did this happen?? I want a valid reason and i want my money back. Hope you resolve the issue soon. Is hdfc not secure? I have googled and seen many such cases. How is this happening? Does hdfc take care of its customers this way??

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Jun 29, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

May 29, 2017

HDFC Bank Customer Care's response Dear Customer,
Debit Card usage for withdrawal at International ATMs will attract a charge of Rs 25 per balance enquiry and Rs 125 per cash withdrawal ( plus taxes).

There is a currency conversion markup of 3.5 % on foreign currency transactions carried out on debit cards as Transaction amount + 3.5% Foreign Currency markup + Difference in foreign currency Rate( Its the difference in foreign currency rate on date of transaction and on the date of settlement {Receipt of claim from acquiring bank}).

Charges are applicable for ATM withdrawals and also for POS transaction. The exchange rate used will be the Visa/MasterCard wholesale exchange rate prevailing at the time of transaction.

You can also refer the following link on our website for the charges applicable: http://www.hdfcbank.com/assets/pdf/savings_charges.pdf

-Anay
HDFC Bank Assistance