[Resolved]  HDFC Bank — deduction of debit card fees

Address: 390002

Hdfc bank gave me a personal banker and told the services are free. Few months later anmol (Personal banker from hdfc-indore) calls me regularly and then one day says being a premium customer we are giving a life time free platinum card to you being a joint holder.
Later that year, hdfc deducts charges for giving me personal banker services which i fought and unsubscribed to.
About 5 weeks back hdfc deducts 885 from bank account without intimation being the card fee for using platinum debit card. I fight and get a refund of rs,. 750 only as rs. 135 as tax cannot be refunded says hdfc. Ridiculous!! Now again today they debit my account for another card which again is rs. 885!!! This is daylight robbery. I am already keeping minimum of rs. 10000 as minimum balance. Then these charges in lieu of free services or cards given to you being deducted after one year.
I want full refund now of the other rs. 885 deducted today + the rs. 135 the bank owes to me in taxes they claim to be paid to indian government as service tax.
When i have not at all used their services, how am i liable to pay service tax!! The bank makes millions of rupees of profit annually and therefore i am sure the bank can shell out rs 135 * 2 = rs. 270 + 750 being the card fees charged twice.
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Dec 9, 2017
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Nov 08, 2017
HDFC Bank Customer Care's response
Dear Customer,

I request you to share your Account number, charges details and registered contact info to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

-Manoj
HDFC Bank Customer Assistance
 
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