[Resolved] HDFC Bank — Delay in providing debit card for customer

JeevanJ

from Ferokh, Kerala

Apr 13, 2017

Address: Chennai, Tamil Nadu, 600042

I have opened my salary Account at Velachery branch, chennai, recently I have lost my HDFC debit card, and requested to hotlist my lost debit card and requested for new Debit card, I can see new card has been issued in online banking, but I have not received my Debit card in hand since its has been more than 15 days, where i am waiting for the card, came to know my new debit card sent through "Blue dart courier" but still it was not delivered to me when i try to reach blue dart they request me to collect the card from Blue dart office, which is more than 30 km away from my home. and there is no response and i am afraid as there is a chance for mis-using my new debit card

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May 15, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Apr 14, 2017

HDFC Bank Customer Care's response Dear Customer,

I request you to share your account/customer Id and registered contact details to [protected]@hdfcbank.com with ref ID-TTU[protected] in the subject line. Will assist you better.

-Anay
HDFC Bank Customer Assistance

Apr 14, 2017

Updated by JeevanJ HI HDFC Team

Details mailed to [protected]@hdfcbank.com with CUST ID.

Name : Jeevanandham

Registered mobile Number : [protected]

Debit card sent through Blue dart COurier : Tracking number : AWB [protected]

Courier person not delivered the card to me