[Resolved] HDFC Bank — delay in quotation and withdrawal of my funds

subodhsawant1

from Mumbai, Maharashtra

Jul 26, 2017

Address: Mumbai City, Maharashtra, 400068

Website: www.consumercomplaints.in

Hdfc life policy no[protected]
I am really frustrated with the kindly of service provided by hdfc life. I have the above policy n have submitted the quatation request at least 10 days back n have not received a single call back or revert on this. I initially gave a letter asking the same n after 3 days i get a form for quotation. Given immediately. The next day. Now your records show received request. On 15th n till now no quote. I need the funds urgently by month end. When will hdfc life give me the quote n when will i ask u foe withdrawal. U will take another 15 days to do a neft then. That is useless. They debit u immediately when taking the funds but when it's their time to give back it's like the govt departments. Pls help me get my money back in this month itself. Or shall i got to the consumer court.

Rgds

Subodh sawant

[protected]

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Sep 2, 2017

Complaint marked as Resolved

HDFC Life customer support has been notified about the posted complaint.

Jul 26, 2017

Updated by subodhsawant1 I received a call claiming it's from HDFC Life for complaint generation and I'm being asked for my credit card number to debit Rs 5/- How do I trust it is secure. I didn't reveal my details. Kindly guide.

Verified Support

Jul 26, 2017

HDFC Life Customer Care's response Hi Subodh, apologies for the inconvenience caused. I am looking into the details of your issue and would respond to you with an update shortly. Further, no such communication or calls are done from our end asking to confirm the credit card no. . Kindly register the complaint with your bank. Incase, the call was received by you on the name of HDFC Life, you may share the contact no. for us to investigate the same. -- Manish.

Verified Support

Jul 28, 2017

HDFC Life Customer Care's response Hi Subodh, I would like to inform you that the surrender quote has been generated by us in our records. The value derived is Rs. 79, 277.00/- Incase of any further issue, kindly write to us at [protected]@hdfclife.com from your registered Email Id for us to assist you.