[Resolved] HDFC Bank — Delay the maturity value.

Supabitra Ray

from Kolkata, West Bengal

Jul 5, 2017

Address: 713205

Sir,
I would like to draw your kind attention, my policy no: 11115369, dated: 15.06.2007 and matured on 5th, June'2017.I have submitted every documents in your office Durgapur, Benachity, West Bengal on june10th'2017 .But your office and staff they are delaying to pay the maturity value in my account. They have told me it is the problem of Bombay office they are not taking the action for disburse you amount. Actually it is the company policy to delay the payment also it is related to our staff promotion. If you are not taking the necessary action seriously, I will go the legal procedures.

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Aug 8, 2017

Complaint marked as Resolved

HDFC Life customer support has been notified about the posted complaint.

Jul 05, 2017

Updated by Supabitra Ray Sir,
I would like to draw your kind attention, my policy no: 11115369, dated: 15.06.2007 and matured on 5th, June'2017.I have submitted every documents in your office Durgapur, Benachity, West Bengal on june10th'2017 .But your office and staff they are delaying to pay the maturity value in my account. They have told me it is the problem of Bombay office they are not taking the action for disburse your amount. Actually it is the company policy to delay the payment also it is related to our staff promotion. If you are not taking the necessary action seriously, I will go the legal procedures.

Verified Support

Jul 07, 2017

HDFC Life Customer Care's response Hi Supabitra, apologies for any inconvenience caused. Your concern is being looked into by us and the update would be shortly provided to you by us.

Verified Support

Jul 08, 2017

HDFC Life Customer Care's response Hi Supabitra, I wish to inform you that the maturity amount for the aforesaid policy has been processed and released by us on July 07, 2017. Further, the same would be received by you shortly. I apologize for the delay caused.