[Resolved]  HDFC Bank — denial of moratorium on credit card

I had opted for the moratorium facility (April to august) for my hdfc bank credit card along with jumbo loans taken against the card. I had repeatedly mailed customer care, requesting them to stop auto pay deduction of emis against my jumbo loan.
Inspite of my monthly mails emis have been run and deducted. I was unable to pay for 2 months. My account is showing negative balance due to the emi bouncing. The collection team has been calling and threatening me to pay the emis (And normal credit card dues) even when i have opted for the moratorium.
As per details given in the hdfc bank’ website if any customer has availed the moratorium and his emis have been deducted then if the customer wants the money shall be re-credited in the bank account of the customer. I have repeatedly informed the bank officials to credit the emis of the jumbo loan, but they have denied to do so. Due to this unfair deducting of emis they my account is showing negative balance.in this regard i would like to request your goodself to have the emis wrongly deducted during the entire moratorium period returned to my account. They even threatened me and made me pay a part of the dues and an emi in the month of july.