HDFC Bank — Dispute in online payment through hdfc payment gateway

I niladri from andaman. I paid online Rs 100/- the MV road tax for my vehicle at https://vahan.parivahan.gov.in web site on 19th August 2020 at 11.07 AM at hdfc payment gateway through my Google UPI app. During the transaction process the amount Rs 100/- is deducted from my bank account and after the amount successfully deducted from my UPI app but in the web site still showing the transaction is pending not reflected in the web site. My bank reference number is[protected] dated 19 th August 2020 at 11.10 am (screenshot) . In the website showing the transaction is pending at payment gateway end for verification. The amount has been deducted but I didn't get my road tax payment yet. Please see this issue and refund the deducted amount as soon as possible. please check and verify my transaction for the same and refund my amount.

NILADRI SANDHUKHAN
PORT BLAIR
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HDFC Bank customer support has been notified about the posted complaint.
Aug 23, 2020
Updated by Niladriskn
Screenshot of payment

Verified Support
Aug 23, 2020
HDFC Bank Customer Care's response
Dear Customer,

Thanks for writing to us. We are happy to help. Click on https://bit.ly/2Lzhyn3 to share the required details along with the transaction details. Please mention reference number TT[protected] for us to promptly respond to you via email.

-Bejoy
HDFC Bank Customer Assistance
Aug 24, 2020
Updated by Niladriskn
What is the reference number of my complaint? Its show protected only.
Aug 24, 2020
Updated by Niladriskn
In above response message the reference number is not showing. I am not able register in above link. It's ask for valid reference number. Please send me the valid reference number.

 
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