HDFC Bank — Disputed Credit Card Investigation Status

Date of Incident:[protected]
Full Description of HDFC BANK CREDIT CARD Dispute:
FIR Number:254/CCPS/CYB/2020
Brief facts of the case are that, on 22.02.2020 at 1700 hours received a complaint from Srikanth A
R/o Kondapur, In which he stated that, he got a call from [protected] on[protected] informing that
there is an job offer available in Vizag with pakage of 5 Lacs PA. And, asked the complainant to register
online from their job portal “CAREERWORK.ONLINE” for Rs. 10 as registration fee. He paid the amount from HDFC BANK CREDIT CARD
through job portal which has went to PayTM page, which shown as transaction failed. So, they asked him the
failed transaction OTP of which he provided and they have spent for 2 OTPs Rs. 15289/-, 15000/- Transaction
done to Mobikwik. 2nd OTP Rs. 15000 Transaction done to Mobikwik. they again asked him to provide OTP to
refund the amount he have provided 1st Rs. 15000 & 2nd Rs. 15000 Transaction done Mobikwik .The call has
been transferred to another person who has informed him that there was issue with the portal so your
amount got deducted. He told that he will help in refunding the total amount of Rs. 60000 and when he has
asked him for his bank mail id. He provided, they has informed him that to provide the OTP which he denied
to inform. He got message with OTP at 05:34 PM for Rs.52, 500 at gifztcardsindiainPayU which he not
provided which got declined. On that he realized that it is fraud they were cheaed by him in the name job
total amount lost of Rs 60289/- and requested for taking legal action against the unknown accused person.
Hence the FIR.
Received on[protected] at 1700 hours:

I have send numerous mails in relation with disputed credit card to cc.[protected]@hdfcbank.com & [protected]@hdfcbank.com for enquiry for my disputed credit card. No response from bank officials since the dispute has been submitted to bank on[protected]. Without stating the investigation status the mails are being sent to pay disputed amount of Rs.60k. Need investigation report how long did it go? I have submitted FIR copy & disputed form to HDFC Bank over several mails.

I require the Disputed amount been paid by bank and I don't require any payment related mails for disputed amount further.