HDFC Bank — Do not call registration

Address: 400068
Website: www.hdfcbank.com

I have done 3 times do not call registration (2 in jan 2016 and one today i.E. 4 april 2016) for not to get any sms, promotional mailers of my hdfc credit card. But still i am receiving. The form do not give any request number after registration as attached in the image. Just they write "thank you for sharing your preferences with us. Please give us 45 days from the day we receive this request to action the same".

Also send mail to them but every time they write
"dear mr. Kahar,

Thank you for writing to us.

This is with reference to your e-mail regarding your hdfc bank international credit card account.

We understand that you do not wish to receive any promotional calls or messages on hdfc bank credit cards. We request you to register your card account in our "do not call" database by clicking on the below link. https://leads.Hdfcbank.com/applications/misc/dnc/dnc.Htm we would like to inform you that it would take a maximum of 45 days for us to completely de-register your contact details from our solicitation list. We thank you for your patience in the interim.

Kindly note the query reference number for this e-mail: [protected]

For any other credit card query/clarification, do visit our hdfc bank webpage at the link www.hdfcbank.com/query for online assistance. We assure you of our best service at all times.

Assuring you of our best service at all times.

Regards,

Chandrasekaran.D
Customer service officer
Hdfc bank ltd.


Please take strong action against hdfc bank. They never comply with govt regulation for do not call registraion.

Thanks
Shivmohan, hdfc account no. [protected]
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HDFC Bank customer support has been notified about the posted complaint.
 
1 Comment

Comments

Dear Mr. Kahar,

We have taken note of your comments expressed with regard to your credit card and you may look forward to receive a response to your e-mail id by 3 working days. We request you to bear with us in the interim. Please feel free to write to us at: [protected]@hdfcbank.com and we shall assist you. The reference number for this interaction is -[protected].

-Bejoy,
Customer Care Assistance.

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