[Resolved] HDFC Bank — Double debit of amount.

Jasmeetsingh0110

from Allahabad, Uttar Pradesh

Apr 11, 2017

Address: Ambala, Haryana, 134004

I tried to make payment of ₹11549 to flipcart on 5 april using my debit card.
I received single OTP on my number but when i entered it then my account was debited twice for the transaction.
I also contracted flipcart regarding this and they said that they have received only one payment of ₹11549.
I went to the bank 3-4 times but nobody is solving my issue.
I request you to please solve my issue otherwise i will be forced to take a legal action.
Account no. - [protected]
Phone no. - [protected]

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Apr 12, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Apr 12, 2017

HDFC Bank Customer Care's response Dear Customer,
The transaction (i[censored]nclaimed by merchant) will be reversed to your account as per VISA / MasterCard turnaround time of 16 days.
-Manoj
HDFC Bank Customer assistance