[Resolved]  HDFC Bank — ecs debit return charges deducted unethically from my account inr 4266.26

Address: Kolkata, West Bengal, 700102

Dear Sir/Madam,

I am forced to lodge this complaint as I have seen deductions from my account since 2014 due to ecs transfer. I had three SIP's wth HDFC mutual fund, aditya Birla and icici prudential. It happened couple of times that I had not maintained sufficient balance for my SIP. But owing to that HDFC is deducting charges from my account without any notice. Below are the deductions during the period[protected]. I realised when my salary/savings account showed negative balance. For 2 months I was not able to pay and the bank deducted almost 3068/- in one go. Below are the details:

1. On 04/04/15 - ECS DR RETURN CHARGES 280315 – INR 393.26
2. On 16/09/16 - ECS DR RETURN CHARGES 120916 - INR 402.50
3. On 20/10/16 - ECS DR RETURN CHARGES 131016 - INR 402.50
4. On 17/11/17 - ECS DEBIT RETURN CHARGES[protected] INR 885.00
5. On 17/11/17 - ECS DEBIT RETURN CHARGES[protected] INR 885.00
6. On 17/11/17 - ECS DEBIT RETURN CHARGES[protected] INR 236.99
7. On 22/11/17 - ECS DEBIT RETURN CHARGES - INR 1061.01

Please help me get my money INR 4266.26 back. There had been more deductions may be in the year 2014 but I was able to find these.
Please HDFC, so much has been deducted from my account unethically and I need my money back into my account.

Waiting for your quick response.

Thanks and Regards,
Keshav Kundu
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Dec 28, 2017
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Nov 23, 2017
Updated by keshav kundu
There had been no communication regarding these debits from my account. Neither in form of sms or calls. I have already mailed [protected]@hdfcbank.com with reference number TW[protected]. I have been holding this account for more than 6 years from now. This is so unethical of deducting so much money without any prior notice.

Also, for the month of may be July and August HDFC is charging in November and that too INR 3068/- in one go. That is not fair at all. Please return INR 4266.26 back into my account. I am not considering the amounts you have deducted before 2015.
Verified Support
Nov 27, 2017
HDFC Bank Customer Care's response
Dear Customer,

The issue is being looked into with reference number[protected]. You may contact the Branch Manager Mr. Lollanaga Uday on [protected] for assistance.

-Anay
HDFC Bank Customer Assistance
 
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