[Resolved] HDFC Bank — ECS end date updated incorrectly by HDFC employee and submitted to SBI

Akhila Aravind

Jun 15, 2017

Address: Thiruvananthapuram, Kerala

Website: HDFC.com

I had a loan with hdfc bank and the last emi is in the month of june. I have been paying this emi from my sbi account since then. However the person who processed my loan papers, provided the ecs end date incorrectly without checking the working day as 4th june 2017 - sunday. Due to this reason ecs was not processed by sbi as it was on sunday. Now hdfc bank is demanding bouncing charge for the mistake happened from their employee.

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Jul 25, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Jun 16, 2017

HDFC Bank Customer Care's response Dear Customer,

I request you to share your complete issue, staff details and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

-Bejoy
HDFC Bank Customer Assistance