HDFC Bank — EMI deducted twice for my loan account

Harsh kulkarni

from Mumbai, Maharashtra

Mar 4, 2016

Address: Mumbai City, Maharashtra, 400020

Website: hdfcbank.com

I have been a customer of HDFC bank for a while and have a personal loan and car loan account with the bank.

Everything was operating smoothly with the emi getting deducted on the respective dates. However for some reason in the month of March 2016 the emi for my personal loan has got deducted twice without any reason.

Loan Account Number[protected]. EMI of Rs. 9, 564 per month deducted on 4th of the month.

This type of error is not expected from such a large bank. Action should be taken at once. I want a refund of the extra emi deducted.

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HDFC Bank Customer Care

from Mumbai, Maharashtra

Mar 5, 2016

Verified Support

Dear Customer,

At the outset we sincerely regret the inconvenience caused to you.

We confirm that due to a technical issue the EMI for the month of March, 2016 was recovered twice from your bank account. Kindly note that the amount has been credited back to your account number with HDFC Bank on March 04, 2016.

Once again, we regret the the inconvenience caused to you and thank you for your understanding in this matter.

-Anay
HDFC Bank Customer Assistance