[Resolved]  HDFC Bank — emi deducted twice, no response from bank

I have a personal loan with hdfc, loan act # 7803614 where i have been charged emi for april 2020 twice and i have been requesting bank to credit back the over payment of rs 17, 447.00 but no help.

Its been almost 3 months that my money has been laying to bank and i am loosing interest on it.

Loan # 7803614.
Emi amt rs 17, 447

I have been writing email and calling them but no resolution, i know the current situation due to pandemic but ask yourself a question how much money if we have to pay to bank if the situation is vise versa.