HDFC Bank — EMI get deducted twice

zyogesh89

from Pune, Maharashtra

Mar 4, 2016

Address: Thane, Maharashtra, 421301

,

This against my personal loan No : 37361618.
My Emi of month March-16 get deducted 2 times, when i called the customer care of laon dept. they are not able to give proper answer, answer from them "Wait for 2 days till our your loan a/c get updated". then what about my 2 days interest (As i know interest is get calculated hourly basis) or what in case any emerncy Can hdfc provide me money?

As i am know technical side how it possible to make mistake on production.
Inform HDFC banks best IT dept about there non worst services.

There phone banking is also worst..for i call need to call 9-10 times then also there is not giving satisfactory answers.

/Yogesh.

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HDFC Bank customer support has been notified about the posted complaint.

Mar 04, 2016

Updated by zyogesh89 There phone banking is also worst..for i call need to call 9-10 times then also unsatisfactory answers.

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HDFC Bank Customer Care

from Mumbai, Maharashtra

Mar 5, 2016

Verified Support

Dear Customer,

At the outset we sincerely regret the inconvenience caused to you.

We confirm that due to a technical issue the EMI for the month of March, 2016 was recovered twice from your bank account. Kindly note that the amount has been credited back to your account number with HDFC Bank on March 04, 2016.

Once again, we regret the the inconvenience caused to you and thank you for your understanding in this matter.

-Anay
HDFC Bank Customer Assistance