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I bought a television samsung led 81cm - 32n4200 from croma appliances, bangalore through hdfc bank loan on 10th july. For this, rs. 1926 emi was supposed to deduct for 11 months. It was deducted from my indian bank account in the months from august 2019 to march 2020 properly. But the hdfc bank did not deduct in the months of april 2020 and may 2020. They continue deducting from june 2020 again. Since my indian bank cheque was given validity till june 2020 so totally 9 months emi was deducted and 2 months emi failed to deduct from hdfc.
Hdfc bank called me and explained me that they were not functioning in the month of april and may 2020 due to covid-19 lockdown reasons. Then they approached me to pay the remaining emi through shared link message. But they deducted in the months of august 2020 and september 2020 also. For this month september 18th they made me to make the payment rs.1735 to the account number: [protected] [ifsc code: hdfc0000041] through googlepay. Next day, again they deducted rs.1926 from my indianbank account. So i was completely upset about their deduction even after i paid through googlepay. Still they are sending me the payment link also to clear the due.
My question is that how hdfc bank can deduct emi after the check validity date passed already over three months ago. And also i wanted to know how can they deduct the emi even after i paid through googlepay. When i was questioning about this to the hdfc customer care who called me, they were not answering clearly about my loan details and deduction protocol. Simply they are asking me to pay through the link again. Now, i was made overpaid rs.1735. Iwanted them to give my extra money back to my indian bank account.
Herewith i have added my attachment of google pay of rs.1735 message proof
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