[Resolved] HDFC Bank — emi on credit card transaction refused after approving

BulletinBolt

from Delhi, Delhi

Jul 16, 2017

Address: New Delhi, Delhi, 110045

Hi i had contactrd customer service onl july 1st and tried to opt and od against my card balance they first said optio is not available visit a branch. Then i contacted again on 2nd of july i was told you dont need ti visit branch currently you cant opt od against your limit but you can ppurchase and convert it into emi. Further i co tacted on 8th and was iformd emi conversion is possible. I did a transaction of 41k on 10th july i received a call to convert it into emi with 1.5% rate of interest for 12 months was explained the emi periods and price i opted 12 months now on 13th july i get a message stating emi coversion failed.. I called the customer care they said option is not available why are you guys cheating the customer. I cant pay in full due to my medical problems thats why i asked to convert it into emi ehat shall i do now you guys have cheated me and now i am stuck in trap. I need a resolution on this as i cant pay 40k in full as already paying emi for an od on same card. Kindly assist.

Regards
Naveen ksharma
Card ending 4 digit - 5173
[protected]@gmail.com

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Aug 19, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Jul 17, 2017

HDFC Bank Customer Care's response Dear Customer,

I request you to share your complete concern, card and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

-Bejoy
HDFC Bank Customer Assistance

Jul 28, 2017

Updated by BulletinBolt Dear HDFC,

I have sent an email at [protected]@hdfcbank.com

Kindly look into my case and request to convert the transaction into EMI.

i am not sure why its ao difficult for your bank to convert the transaction above 3k into EMI other banks are able to why cant you all do it. I wonder how you claim number 1 bank to yourself if you are unable to cater such request from your consumers. Kindy revert back for the same on my email as i am unable to pay 43k as i am a medical patient and have my other expenses too.

Regards
Naveen Sharma