[Resolved]  HDFC Bank — emi on credit card transaction refused after approving it

Address: New Delhi, Delhi, 110045

Dear consumer complaint office. I had previously done a complaint for the same subject i accidently marked it as resolvd. However its not yet resolvd since the bank have refused to assist me on converting the emi as per there own descrition. I would like to inform that i had done transaction of 43k after confirming with the bank on july 9th if i had emi option available. Had i known emi option is not available i would have not done the transaction of 43k and would have rather waited. On my recent email sent to [protected]@hdfc.com they have simply refused to assist even after knowing that first the bank had contacted to convert emi confirmed emi converstion for 12 months and after 3 days i received message its dissapproved. I am facing a medical problem and also going through other expenses even if i pay minimum the bank will continue with higher interest on the principle and continue even if i am paying minimum every month. Hence i request for assistamce to convert the 43k into emi so that i can happily pay off th3 amount and would further look forward to cancel the card as its obaerved vand themself makes the customer to become a defaulter and by not understanding the customers situation at all in few cases..

I request to kindly provide me a resolution which th bank have not provided.

Regards
Naveen