[Resolved] HDFC Bank — emi options request

Pankaj Kumar Harit

from Noida, Uttar Pradesh

Nov 17, 2017

Address: Gautam Buddh Nagar, Uttar Pradesh, 201307

Dear sir/madam

I have a hdfc credit card ([protected]) and i am a regular user of that. Recently i have purchased a product from a online marketing site by hoping to pay the amount in installments, and called to customer care to convert the amount into installments and they just told me to wait till next bill cycle but after the bill cycle they denied by telling that your credit card did not have offers. Every time they said to wait for offer availability. I had a talk with customer care 4 to 5 times for emi option but no positive reply.

I have kindly request you to please provide the emi facility in my credit card.

Regards
Pankaj kr. Harit
Phone: [protected]
Email: [protected]@gmail.com

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Jan 3, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 18, 2017

HDFC Bank Customer Care's response Dear Customer,
We wish to clarify that, HDFC Bank offers several promotional offers such as Smart EMI, Insta Jumbo Loan, Balance transfer etc. to its card holder's from time to time basis certain parameters set by the Bank and is at its discretion. These offers are intimated to the customer's vide mailers, statement inserts, Bank's website, etc. and is followed as a standard procedure across all card account. We are unable to extend Smart emi for your credit card at this point in time. However the offers in the card will be reviewed on a periodic basis depending on the usage and payment pattern.
-Manoj
HDFC Bank Customer Assistance