HDFC Bank Ergo General Insurance — Motor insurance

Address: New Delhi, Delhi, 110007

Hi, My car was stolen on 02/11/2015, I have register complaint to the nearest police station ie: Roop Nagar, Delhi-110007. I have also informed the insurance company about the incident. One guy from 3rd party came to my house and collected all the required documents. It's been 4 months I haven't got my claim and when I call HDFC customer care people they always say's that there is one approval pending and then they give me a contact number of a person who doesn't picks up the phone. His name is Tejinder Singh, he is the officer of HDFC insurance of north Delhi area. I called him thousand times but he never picked my phone. I also called the 3rd part people who collected all the documents from me and they also says that we have already send all the details from our end and a approval is pending from the HDFC side. I want to resolve this issue soon as possible as I have already paid 4 EMI's of the car and I am not getting any information regarding my claim.