HDFC Bank Ergo General Insurance — Unable to get policy document after 2 months of application and deducting money for 1 month back

Address: Bangalore, Karnataka, 560001

Hi,

I initiated my motor insurance through HDFC bank ITIPL road (thru cross selling exercise by the Branch manager) on Feb/16th.
Twice they came for vehicle check and deduct money from my bank on March/30th.

After 5 reminder still I didn't get the insurance document. I raised follow and and on April/25th I am told that money is refunded and document is incomplete and which is completely untrue..

People I am discussing is Abhay acarya, hemanth of HDFC ergo. KG Road branch..
ITPL road - HDFC bank : Shailaja, Amardeep (Branch manager) who is completely helpless..

Completely no response.. I am irritated with service...

is there any law firm that can help me to sue this guys...