HDFC Bank Ergo — Motor inssurence

Address: Thrissur, Kerala

Policy #[protected] Car LAN # 26463463, 30/11/2013 Vehicle: Ford Ecosport-D NRI a/c #[protected], kunnamkulam branch Respected Sir, Much regret to express my experience with HDFC after taking a Car loan (1st time with HDFC) on Dec 13, felt so embarrassed about consequence happened after the vehicle delivery. The worst part of story started once I came to know that insurance amount also deducted from loan account which was not asked for. Insurance being issued without request along with loan where as other insurance was taken from dealer. Finally I got the HDFC insurance cancelled on Jan 14 I have received letter stating about the cancellation of policy on feb 14. I went to HDFC ergo showroom, Trichur branch on multiple times which fails to clear any sort of grievance of me. I really felt that issuing policy only their concern not the grievance. Officer even told that, office is not responsible for all these kind of activities. Went to HDFC car loan office to confirm the refund as suggested by toll free officer and felt so rejected as if they don’t know anything about ERGO neglected experience and not willing to help in this regard. Finally went to SB branch and understood that nothing has been credited to bank account. I really don’t understand the meaning of your values and tag lines. (“Har pal aap ke sath”).Can’t find the meaning of any of words and services. The urgency while joining the policy never felt when we approach them back for support. Some of the experience happened in Trichur ERGO branch and Loan branch was unforgettable. As I am working in Israel and came to India in this vacation and spend whole vaccation behind this claim refund which really upset the confidence in HDFC as brand. I am sure you will take right steps to get customer confidence back to HDFC. Awaiting your urgent involvement in this matter by crediting the amount back to me ASAP. With best regards Jojan Vadakkan Louis Asst General Manager-ATG group, India