HDFC Bank — Exim services false promise

Address: 380019

Website: www.hdfcbank.com/sme/trade-services/import-services

Ow when we iport material on L.C and when foreign bank submit all the original documents to hdfc bank, we have to go to gandhigram office, Ahmedabad and have to submit letter to collect docs and have to wait 30'-40 minutes to get the document.
On hdfc bank it is clearly mention that import documents can be collected at any of the branches than why they are not providing this service. We can get documents only from gandhigram office wasting around one hour of time.
This is so ridiculous for such big bank.
And its false promise and litigation matter.