[Resolved] HDFC Bank — extra amount charged in hdfc statement

Mona82

from Gurgaon, Haryana

Address:

Faridabad, Haryana, 121001

I have purchased a vivo mobile using my hdfc credit card no.[protected] at 6 emi with no extra cost, it is confirmed by the vivo store that 7.5% extra discount is available on using hdfc credit card and the discount amount will be credited within 60 days after purchase of phone on my account. My mobile cost is rs.18990/- and i have to pay rs.3164.49/monthly for 6 months (The cashback 7.5% should be credited later to my account) but it is very surprisingly that i received the statement in which hdfc charged rs. 3276.70 (Principal + interest) which is totally wrong. Why hdfc demands additional amount of rs.112.21 above to my emi amount.
I have attached the copy of bill of my mobile for your reference.
Kindly reply in this regard immediately.

Regards
Monika
[protected]

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Dec 28, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 25, 2019

HDFC Bank Customer Care's response Dear Customer,

We have noted the concerns expressed in your mail regarding the interest rate applied towards EMI transaction incurred at M/s. VIGOUR MOBILE INDIA PV FARIDABAD. We would like to clarify that, the above-mentioned transaction has been converted into Equated Monthly Installments (EMI) with No Cost EMI offer which has been provided by the merchant and not the Bank. We would like to clarify that, for all No Cost EMI transactions, there is a discount given by the merchant at the time of transaction equivalent to the Interest charged by the bank. We confirm that the same has been communicated to you at the time of transaction and we request you to contact Merchant for further clarification in this regard.

-Nadia
HDFC Bank Customer Assistance