HDFC Bank — Extra charges on credit card bill.

Address: Flat no K803, Ncc Meadows-2, Yelahanka, bangalore 560064

Dear Sir,

Please note, my wife have bank account in HDFC BANK & account no is [protected] with customer I’d 66468110.

HDFC deniers credit card [protected].

bank issued me new credit card because old credit card is expired and my card payment setting is changed from full payment to minimum payment.

i did shopping in jan-2019 till june 2019. then i got call from bank that my credit card bill is around 50, 000 including extra charges.
as i was not aware that payment setting is changed.
that time they told me to pay whatever i spend just pay that only and rest extra charges will cancel.

and i paid within half an hour from that call.

but they did not cancel extra charges on my credit card.

they charge me around 9849 ruppee as extra charges.

i did lots of complaint via email and phone. but no solution.

till today they had charge me in total 14059 ruppee.

i have very good record with lot of banks.

i go through too much harassment created by hdfcbank.

Please help to resolve this issue.

thanks,

jasmeet