HDFC Bank — failed transaction and not refund money.

Using payzapp
I have added amount of rs.5, 000/- (Rs. Five thousand only) to my payzapp wallet then i have transfer the amount to axis bank but it got shows as success. But the amount is not transferred to my bank account. Can u please resolve this issue as soon as possible.

My transaction details,
Transfer amount :5000.00
Transferred on : sat oct 28, 17 01:35pm
Transaction id:[protected]wz24kh6, linked mobile : [protected]