[Resolved] HDFC Bank — failed transaction of loading payzapp with my cc not credited back

muralimanohar123

from Chennai, Tamil Nadu

Sep 13, 2017

Address: 600097

I tried to load 500 rupees from my cc to my payzapp account it failed twice but both the time the money got deducted from my cc. But i got a message saying the deducted money got reverted back but only 500 rupees came back but as a total 1000 got deducted in two different failed transaction.

[protected] is my mobile number. Kindly help me to resolve this issue.

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Oct 15, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Sep 14, 2017

HDFC Bank Customer Care's response Dear Customer,

There was a technical glitch which was being identified and it has been fixed. Due to this issue customers were not able to load money and transfer the money. The issue has been resolved from our end. The failed transactions will be refunded to customers in source card within 5 working days time.

-Bejoy
HDFC Bank Customer Assistance

Feb 16, 2018

Updated by muralimanohar123 Thanks for quick response

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Comments

brijendra Upadhyay

from Burla, Odisha

Sep 13, 2017

I had added 20000 rs in my payzaap wallet.and transfer it to account three time it's successfully transferred and 5000 rs transfer failed. Talked to customer care he told it will be refunded on Monday but still money not added to my wallet.
Regards
Brijendra Upadhyay
[protected]

Dibyendu Padhan

from Mumbai, Maharashtra

Sep 13, 2017

Why bank should charge for fore closure @ 5.9% for the bl. principal amount ? It's so high? what legal step we should take to stop this type of open extortion of money by the Bank's from their valued Customers