[Resolved] HDFC Bank — fake bank call debited amount in my account

AnithaDokka

from Hyderabad, Telangana

Sep 24, 2017

Address: 500032

Hi team,

I have received call from number +91 [protected] saying they are from hdfc bank and asked for card details to replace my old debit card as there are some chip issue with my current card due to which they could not update my transactions in their systems. And rs.8011 has been debited from my hdfc bank account on sep 22, friday 2017 at 01:08 p. M. Payment id is[protected] of rs 8011.00 for daily apparels for my mail id [protected]@gmail.com the payment was made through the payment gateway in gurgaon at payupaisa47779.

Though i was reluctant to share my card details they were continuously insisting me to share my card details claiming that she is hdfc employee her name is shalini she was also quoting some employee number.

Please do needful to refund rs.8011 into my account.

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Oct 27, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Sep 25, 2017

Updated by AnithaDokka Can you please take needful action

Verified Support

Sep 26, 2017

HDFC Bank Customer Care's response Dear Customer,

We are unable to trace your account basis the information shared by you. You are therefore requested to immediately contact our Phonebanking number (STD Code[protected]. After choosing the language, choose option 3 to speak to Phonebanking officer to hotlist your Debit Card to avoid any further misuse of your Debit Card and raise dispute for the said transaction. Our Phone Banking officer will assist you.

-Bejoy
HDFC Bank Customer Assistance

Sep 27, 2017

Updated by AnithaDokka I have already submitted dispute form at hdfc branch along with police FIR complaint. Please take quick action to do needful to me

Oct 12, 2017

Updated by AnithaDokka Can I know latest status of this complaint