[Resolved] HDFC Bank — fake emi offer

Abhishek Jhaa

from Kolkata, West Bengal

Nov 25, 2017

Address: 411006

Issue No. HBL=[protected]
PFA the transcripts considering which I had planned this purchase that too after confirming from both Amazon and HDFC bank customer care and these guys had confirmed that my purchase was valid for the below mentioned two offers:-
1) BUY NOW AND PAY IN 2018 EMI HOLIDAYS OFFER.
2)GET 10% CASHBACK IN YOUR ACCOUNT.

this should have been done automatically. Plus in addition to this I also have one more query regarding the additional EMI charges of 900 something incurred in my account I need clarification on that as well kindly reply to me asap .
In the below attached documents you can easily see that the purchase was made on 30th if September till the offer was valid.

Meanwhile i am receiving auto reply mails from Ms.Susana Chatterjee
Sr. Manager
Retail Portfolio Management (credit cards)
HDFC BANK
[protected]
giving fake promises to the issue to be resolved !!and the charges are being levied on my card.

+3 photos

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Jan 4, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 28, 2017

HDFC Bank Customer Care's response Dear Customer,

we have taken note of your comments expressed with regard to your credit card and the same is being reviewed as appropriate. You may look forward to receive a response to your e-mail id in 6 working days.The reference number for this interaction is [protected].

-Manoj
HDFC Bank Customer Assistance

Dec 08, 2017

Updated by Abhishek Jhaa Bank has started me harassing to pay the amount in lieu of getting a bad credit score updated to my account!!!