HDFC Bank — fast tag not delivered - hfr 327520

Prafful Tajane

from Delhi, Delhi

Address:

Mumbai City, Maharashtra, 400099

I have ordered fast tag from hdfc online on 06/11/2019, it was expected to be delivered within 7 days. Since then there is no communication of fast tag delivery from bank site.

Further to it my rm is also not responding to the calls[protected], i have tried calling toll free number for fast tag - [protected] for numerous time but it seems busy all the time or there is no response.

Further to it they have charged me 500rs for a fastag which is available readily at toll center at much cheaper rate, i am unable to gulp the fact that why is hdfc charging premium for such a poor service??.

Kr
Prafulla t
[protected]

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HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 27, 2019

HDFC Bank Customer Care's response Dear Customer,

Your TAG is sent by Bluedrat Courier AWB number [protected] on November 19, 2019 further same has been returned to us & will be Redispatched Shortly . You will receive the same within 7 working days from date of dispatch. For any further assistance please feel free to email us at fastag.[protected]@insolutionsglobal.com or call @[protected]

-Amitha
HDFC Bank Customer Assistance

Nov 29, 2019

Updated by Prafful Tajane Dear Amitha,

I really appreciate for the response but i did not receive any call from bluedart while the first attempt of delivery was made, Kindly process dispatch and share Courier reference number.

Further to it i your email you have mentioned your point of contact which is protected, thus it wont be useful for me to contact HDFC.

I would be out of town from 30th dec, what should i do if toll booth center wont allow mefor not having fastag on my car.

Kindly process dispatch and update me on my given contact via SMS and share Courier reference number.

KR
Prafulla Tajane
[protected]

Dec 03, 2019

Updated by Prafful Tajane Dear Amitha,

It has been more than 7 working dates as per your commitment still i haven't received any card nor i have received any message regarding the delivery of the card.

Why is HDFC Bank being lethargic about there customer complaints.

KR
Prafulla Tajane
[protected]