HDFC Bank — fastag application

AshokAcharya

from Chennai, Tamil Nadu

Address:

560076

I applied for a fastag on hdfc bank site on 19th nov 2019 and paid an amount rs. 500/- towards it and received an application number "hfr351550" and i was told that i should receive my tag in 7days time. But till now i have neither received a call from them nor any info in any form.in fact i am trying to reach out to them thru call or email and there is no response.

I raised a complaint earlier here and i was told to send an email to "fastag. [protected]@insolutionsglobal.com" for all communication, and i dropped an email and that is on the 16th of this month and i am still waiting for a response from them.

Even if i call them no one picks up the call, it just kept ringing.

I didn't expect a top bank in india will have such kind of irresponsible service, that too nothing buzzes them.

Is there a way to check what happened or if possible can i get back my money?

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HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 23, 2019

HDFC Bank Customer Care's response Dear Customer,

Your application has been received at our end & you will receive the Tag in 5 working days. The dispatch details of the tag will be shared with you via SMS.

-Anay
HDFC Bank Customer Assistance

Nov 27, 2019

Updated by AshokAcharya I got the SMS and activated my A/C now but still to receive the tag itself

Dec 01, 2019

Updated by AshokAcharya After a long wait finally, I got my fastag a/c created and I got the details of it and I could logon thru the portal and see my a/c statement.
But still not clear on when I will get the tag itself. It's already 20 days over when I applied for it on HDFC bank site.

Dec 06, 2019

Updated by AshokAcharya Any updates please