HDFC Bank — fastag application page error after payment debit

On 28-11-19,

Name - yash gurjar, mumbai
I am an account holder with hdfc bank

I applied for the fastag through the hdfc website as i am an account holder with hdfc bank.
I made the payment by credit card amounting to rs 1500/- for 3 fastags for 3 vehicles.
After my credit card got debited for the above amount, the following message was displayed on the webpage -
Session timeout or error on the page. Please try again after sometime.

I retried the process and initiated another payment of rs 1500/-
However, the same error was displayed again after my credit card got debited.

Have tried calling on the toll free number but there is no resolution

Request the hdfc bank team to reverse both the transactions and credit rs 3000/- (1500/- x 2) back to me.
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HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Nov 28, 2019
HDFC Bank Customer Care's response
Dear Customer,

Please email us at fastag.[protected]@insolutionsglobal.com along with your mobile number, date of application, the application number and vehicle no. for further assistance.

-Manoj
HDFC Bank Customer Assistance
Nov 28, 2019
Updated by GurjarYash
Dear Sir,
Have sent a mail to [protected]@insolutionsglobal.com
Please resolve at the earliest

 
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