[Resolved] HDFC Bank — fastag

mohamedershad

from Chennai, Tamil Nadu

Nov 15, 2017

Address: 60052

I have applied hdfc fastag through online and made payment of 300 the reference number of the application is hfr 010567. I have uploaded the signing documents also but i have not received any update in regard to that

I am trying to contact the customer care number no one is responding on the given number.

I tried to complain in this forum and i received a mail to contact rahul kumar[protected]. When i called him he said he need my card details and took the card details and said he need the otp. By the time i got aware and complaint to the bank but the transaction didn't go through as i dint give him the otp.

Kindly guide me a proper person regarding this and help me to get my fastag as soon as possible

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Dec 20, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 17, 2017

HDFC Bank Customer Care's response Dear Customer,

We appreciate your alertness which avoided your account getting defrauded. Never share any personal, card or account sensitive details to any person even if he claims to be calling from Bank for any Government Agency. Banks will never ask for Card / CVV or OTP numbers. Please be careful. Kindly email at hdfc.[protected]@sahaj.co.in or reach us directly contact the Fastag Team at [protected] & [protected] for any further clarification/information if required.

-Manoj
HDFC Bank Customer Assistance