[Resolved]  HDFC Bank — fastag

Address: Bangalore, Karnataka
Website: fastag.hdfcbank.com

Hello,

1.)
More than a week back on 09-nov-17, i made a payment of rs. 600/- for 2 fastag's. The same evening, i received an sms stating a single fastag has been created with 400/- as balance and 200/- as deposit. This is not what i paid for, i paid for 2x fastag's for 2 different cars. I also uploaded the rc, aadhar and dl copies on your website during the online application and still only 1 fastag has been created?

2.)
After the above payment, i've not received even 1 email/sms regarding the status and i have absolutely no clue as to what is happening with my application. I've not received my fastag till now, what is happening with it, any update?

My application number is: hfr010444.

The tollfree number provided has never been answered till now in over a week, is it even functional?

Rgds,
Sm
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Dec 22, 2017
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Nov 21, 2017
HDFC Bank Customer Care's response
Dear Customer,

We request you to contact Mr. Sanjay - [protected] or Mr Ankur - [protected] for further status of your application

-Manoj
HDFC Bank Customer Assistance
Verified Support
Nov 21, 2017
HDFC Bank Customer Care's response
Dear Customer,

We request you to contact Mr. Sanjay - [protected] or Mr Ankur - [protected] for further status of your application

Sanjayraj Rajput (sanjayraj.[protected]@netscribes.com)
We are working on your concerns vide ref no:[protected] and will get back to you in 3 working days. -Anay

-Manoj
HDFC Bank Customer Assistance
Verified Support
Nov 21, 2017
HDFC Bank Customer Care's response
Dear Customer,

We request you to contact Mr. Sanjay - [protected] or Mr Ankur - [protected] for further status of your application

-Manoj
HDFC Bank Customer Assistance
 
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